Quality Service Workshop

One thing Ive learnt during the workshop, which I was 'selected' to go on monday afternoon haha:

Bahaviour is a choice.
Having a good attitude requires practice, practice and practice.

And more importantly, a good friend who allows you to make mistakes so that you can be put in an environment to learn and grow.

Its been proven through studies that when emotion is high, logic is low.
Likewise, when logic is high, emotion is low.

That is why you can never get anything into an angry person,
Same for a fool who is falling in love with the wrong person.

Before you solve a problem, you must solve the emotion.

Learn to act and not react!